Privacy Policy

01 Who We Are

TanzaSwed is a security and technology solutions provider based in Kigamboni, Dar es Salaam, Tanzania. In this Policy, “TanzaSwed”, “we”, “us”, and “our” refer to TanzaSwed. Depending on the service and the circumstances, we may act as a data controller or process personal data on behalf of a customer.

02 Information We Collect

We may collect the following categories of information:

• Identity and contact information: your name, telephone number, email address, physical address, company name, and customer or account details.
• Vehicle and asset information: registration number, make, model, device identifier, SIM or tracker information, installation records, and assigned driver or user information.
• Location and telematics information: real-time and historical GPS location, routes, speed, mileage, ignition status, stops, geofence events, fuel or sensor readings, driving behaviour, and system alerts.
• Camera information: images, video, audio where enabled, event recordings, and related date, time, or location data generated by installed vehicle-camera systems.
• Transaction and service information: quotations, invoices, payment status, subscription details, installation appointments, warranties, complaints, and support history. Payment-card or mobile-payment information may be handled directly by authorised payment providers.
• Website and technical information: IP address, browser type, device information, pages visited, cookies, approximate location, referral source, and website interaction records.
• Information you provide: enquiries, messages, documents, feedback, and any other information you choose to give us.

03 How We Collect Information

We collect information directly from you, from organisations that authorise you to use their vehicles or assets, from installed tracking and camera devices, through our website and service platforms, and from service providers or other lawful sources. If you provide information about another person, you are responsible for ensuring that you are authorised to do so and that the person has received any required privacy notice.

04 How We Use Your Information

We use personal information only for lawful and relevant purposes, including to:

• provide, install, activate, maintain, and support our products and services;
• display vehicle or asset locations, journeys, alerts, reports, camera events, and other authorised monitoring information;
• create and manage customer accounts, subscriptions, invoices, and payments;
• respond to enquiries, service requests, emergencies, complaints, or warranty claims;
• secure our website, platforms, devices, customers, staff, and business operations;
• diagnose faults, prevent misuse, improve performance, and develop our services;
• send service notices and, where permitted, information about relevant products or offers;
• establish, exercise, or defend legal claims; and
• comply with applicable laws, lawful requests, and regulatory obligations.

05 Legal Grounds for Processing

Where required by applicable law, we process personal information on one or more appropriate grounds, including your consent, performance of a contract, compliance with a legal obligation, protection of vital interests, performance of a lawful public-interest function, or our legitimate interests and those of our customers, provided those interests do not improperly override your rights.

06 GPS Tracking and Camera Responsibilities

Location and camera data can be sensitive. Customers who use our products to monitor employees, drivers, passengers, contractors, or other individuals must have a lawful reason, provide appropriate notice, obtain consent where required, limit access to authorised persons, and use the data only for stated purposes. TanzaSwed is not responsible for monitoring carried out by a customer contrary to law, a contract, or this Policy.

07 Cookies and Similar Technologies

Our website may use cookies and similar technologies that are necessary for the site to operate, remember preferences, improve performance, measure visits, and help us understand how the website is used. You can control cookies through your browser settings. Blocking some cookies may affect website features.

08 When We Share Information

We do not sell personal information. We may disclose information only where necessary to:

• authorised account holders, fleet owners, administrators, or users of the relevant service;
• hosting, connectivity, mapping, messaging, installation, maintenance, payment, professional, and technical service providers acting under appropriate obligations;
• law-enforcement agencies, courts, regulators, emergency services, or public authorities where disclosure is required or permitted by law;
• protect a person, vehicle, asset, our rights, or the security of our systems; or
• support a merger, restructuring, financing, or transfer of all or part of our business, subject to suitable confidentiality and data-protection measures.

09 International Data Transfers

Some technology or service providers may process information outside Tanzania. Where personal data is transferred across borders, we take reasonable steps to use lawful transfer arrangements and appropriate contractual, organisational, and technical safeguards, including any approval or permit required by the Personal Data Protection Commission.

10 Data Security

We use reasonable administrative, physical, and technical controls designed to protect personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction. These may include access controls, authentication, secure communications, monitoring, backups, confidentiality obligations, and restricted staff access. No electronic transmission or storage system can be guaranteed to be completely secure.

You are responsible for safeguarding your account credentials, using strong passwords, limiting authorised users, and notifying us promptly if you suspect unauthorised access.

11 Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, to provide contracted services, meet legal or regulatory requirements, resolve disputes, maintain security, and enforce agreements. Retention periods may differ by category of information and customer instructions. When information is no longer required, we will securely delete, destroy, or anonymise it, subject to lawful exceptions.

12 Your Data-Protection Rights

Subject to the Personal Data Protection Act and any lawful limitations, you may have the right to:

• be informed about how your personal data is collected and processed;
• request access to personal data we hold about you;
• request correction of inaccurate, incomplete, or outdated information;
• request erasure or destruction of information where legally applicable;
• request restriction of certain processing;
• request data portability where applicable;
• object to certain processing or withdraw consent where processing depends on consent; and
• submit a complaint to us or to the Personal Data Protection Commission.

To protect you and other users, we may need to verify your identity and authority before responding. If TanzaSwed processes information solely on behalf of a customer, we may refer your request to that customer.

13 Children’s Privacy

Our services are not directed to children. We do not knowingly collect personal information directly from children without the authorisation of a parent, guardian, or another lawful basis. If you believe a child’s information has been provided improperly, please contact us.

14 Third-Party Links and Services

Our website or platforms may link to third-party websites, maps, payment services, applications, or communication tools. Their privacy practices are governed by their own policies. We encourage you to review those policies before providing personal information.

15 Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, technology, business practices, or legal requirements. The updated version will be posted on this page with a revised “Last updated” date. Material changes may also be communicated through our website, platform, or other appropriate channels.